Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infoecom95@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infoecom95@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infoecom95@gmail.com.

Refund & Returns Policy — ThePawPress

We want you to be happy with your ThePawPress purchase.

If you receive an item that is damaged, defective, or incorrect, please contact us at infoecom95@gmail.com within 1 days of receiving your order. Include your order number and photographs clearly showing the issue so that we can review your request.

For eligible non-personalized products, consumers may have cancellation or return rights under applicable consumer protection laws. Where a statutory withdrawal period applies, customers may exercise that right within the legally applicable period.

Returned products must generally be unused and returned in their original condition and packaging, except where inspection or applicable consumer law provides otherwise.

Personalized and custom-made products: because personalized products are created specifically for an individual customer, statutory cancellation rights may not apply to them where an applicable legal exception exists. This does not affect your rights if the product is faulty, damaged, incorrectly supplied, or otherwise not compliant with applicable law.

Approved refunds will be issued to the original payment method. Processing times after approval may vary depending on your bank or payment provider.

Please contact us before returning an item so we can provide the appropriate instructions and return address.

Nothing in this policy limits your mandatory consumer rights.